PLEASE READ BEFORE RETURNING ITEMS:
Items must be returned within 14 days of receipt for a refund. The day you received the items counts as day one and we must receive the item back in our warehouse within 14 full days. If in doubt please ask as items received over this time will only be returned to the customer once postage has been paid. It is the customers responsibility to ensure items reach us within this time. If returned items are out of time then postage of £6 will need to be paid to arrange for the items to be returned to you.
Please do not ask us to waive this policy.
Items which are non returnable: All dyed shoes: All shoes that you have requested we dye before sending out. All detailed shoes and all custom made shoes. All Hosiery, insolia, garters, gloves or any item which is in direct contact with the skin due to hygiene reasons.
Exchanges
Please complete your order details (ignore this section if you are not requesting an exchange): Please print clearly in block capitals.
We do not charge an additional postage fee for your first replacement if you are based in the UK.
Original order number:________________________
Please include the difference in price if applicable in either cheque made payable to Perdita's Wedding Shoes Ltd or if you prefer to pay with a credit or debit card please fill in the details below.
Card Number:___________________________________
Valid From / Issue no:_________________________
Expiry Date:_________________________
Security code (Last 3 numbers on the back of card):________________
Total to take from card: £_________________________
ORDER NUMBER IF ORDERED FROM OUR WEBSITE______________________________________
TICK HERE IF YOU ORDERED OVER PHONE
YOUR NAME: _______________________________________
DELIVERY ADDRESS: ________________________________
__________________________________________________
__________________________________________________
TEL:______________________________________________
EMAIL:____________________________________________
Returns
Please complete your order details (ignore this section if you are not returning an item): Please print clearly in block capitals.
THE ITEM/S YOU ARE RETURNING
ORDER NUMBER IF ORDERED FROM OUR WEBSITE______________________________________
TICK HERE IF YOU ORDERED OVER PHONE
YOUR NAME: _______________________________________
DELIVERY ADDRESS: ________________________________
__________________________________________________
__________________________________________________
TEL:______________________________________________
EMAIL:____________________________________________
Please print out this form and enclose inside the box and send back in original or new packaging.
Please do not send the box back without packaging.
Please return to: