FAQS


Q: Can I have crystals or pearls on my wedding shoes?

A: We are sorry, but we are currently unable to offer this service.



Q: Do you offer a dyeing service?

A: Yes! There is a team of professional dyers waiting to dye your shoes. Please see our colour studio page for full details.



Q: Do you dye shoes not purchased from you?

A: Yes! We do realise that some brides and bridesmaids will already have their shoes. Please make sure the shoes you send are made of dyeable satin. Please visit our sister site www.dyemyshoes.co.uk for dyeing shoes not purchased from us



Q: Can your ivory shoes be dyed white?

A: Yes! The majority of our ivory dyeable shoes can be dyed to white. Once dyed they are not included in our returns policy.



Q: I have seen a pair of white shoes I love but need them in ivory?

A: No problem, we can dye to our standard light ivory free of charge, excluding postage. Once dyed they are not then included in our returns policy.



Q: Can you dye my shoes after my wedding?

A: Yes, we dye many shoes to our standard black or navy, for example. Please see the colour studio page for full details.



Q: How do I order outside the UK?

A: Shoe sizes can vary from country to country. For shipping prices please see our delivery page.



Q: Refunds: When can I expect mine?

A: We begin processing all refund requests as soon as the goods arrive back with us and when our returns department has cleared them through our quality control system. You will be refunded by your original payment method but please allow up to 14 days for your bank to process the refund and for it to appear on your statement. A refund email will be sent to you when we have issued your refund.



Q: My payment has been taken twice, why?

A: When you place your order please be patient while the payment goes through, pressing again will only issue us with multiple payments. Your over payment will be refunded immediately when the error is received.



Q: I need to buy shoes for my bridesmaids and they all live in different parts of the country, can I buy them but have them shipped to different addresses?

A: Yes, if you are buying on line then separate orders will need to be completed for each different address. Please use your name for the billing address and your bridesmaids for the shipping address.



Q: I have not received my order, why?

A: Please contact orders@perditasweddingshoes.co.uk and we will track your order with Royal Mail.



Q: How do I return my shoes for a refund or exchange?

A: We would prefer that you recycle the grey bags your shoes came in by turning inside out. Please do not send back without packaging. Please fill in our returns form and return to the address given on the form.



We recommend that you use a signed for method of return, 2nd class recorded is the cheapest method. This then insures you for up to £34 if the item were to be lost in the post. If the item is more expensive then you may wish to use special next day delivery which then insures you for £500. Please note that returns are sent at the risk of the customer and if lost in the post the customer will need to file a compensation claim with Royal Mail. We can't do this for you so please keep your post office receipt.



Q: Is my payment secure when I order online?

A: Yes, Our on-line ordering system uses the latest secure encryption technology. All personal and credit card information is submitted with the highest level of security for your protection.



Q: Is my information confidential?

A: All the information collected on our site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you provide will be held with the utmost care and the details will only be used to send items you have ordered.

Phone numbers will only be used by ourselves for order related queries.



Q: Can I return dyed or detailed items?

A: Personalised items, dyed shoes and diamante detailing are excluded from our returns policy. This is only if you have had the shoes dyed or detailed to your own specifications and not for items that already come with detailing on. If in doubt please ask.